Refusal of service
Refusal of service happens if you are denied a service based on a protected characteristic such as your ethnicity, race or sexual orientation. If this happens you can make a claim against the business.
This means that it is unlawful to discriminate against customers on the following ‘protected characteristics’:
- Disability;
- Gender reassignment;
- Pregnancy and maternity;
- Race – this includes ethnic or national origins, colour and nationality;
- Religion or belief;
- Sex;
- Sexual orientation;
- Marriage and civil partnership;
- Age – this applies to guests aged 18 and above (for example, you cannot have a policy excluding under 25s).
